Virtual Assistant vs In-House Employee for NDIS Providers

The Hiring Dilemma for NDIS Providers

As your NDIS business grows, the paperwork, calls, compliance tasks and marketing never stop. The big question becomes: should you bring on an in-house employee or outsource to a virtual assistant?

For many providers, hiring a virtual assistant gives them the support they need without the costs and risks of adding another employee to the payroll. Let’s look at why.

The True Cost of an In-House Employee

At first glance, hiring an admin officer or coordinator in-house feels straightforward. But beyond the hourly wage, there are many hidden costs:

• Superannuation contributions
  

• Payroll tax
  

• Workers compensation insurance
  

• Annual leave, sick leave and public holidays
  

• Equipment such as laptops, phones, desks and software licences
  

• Training, supervision and performance management
  

By the time you add it all up, an employee can cost 25 to 30 percent more than their base salary. And that is before you consider the time and energy you spend managing them.

The Advantages of a Virtual Assistant

Hiring through a professional virtual assistant agency gives you the skills, support and structure you need without the overheads of an employee. Here are the key advantages:

1. Cost Efficiency

You pay for the hours and services you need, nothing more. No super, no leave loading, no extra insurances.

2. Flexibility

Need ten hours one week and thirty the next? A virtual assistant can scale up or down to match your workload. Employees cannot.

3. Specialist Skills

Agencies like ours provide trained assistants experienced in NDIS business operations, compliance, marketing and systems. You get the right skills straight away instead of hoping an employee learns on the job.

4. No Office Overheads

Your VA works remotely with their own equipment and systems. You save on office space, hardware and licences.

5. Less Risk

If a VA is not the right fit, the agency can match you with someone else quickly. With employees, you are tied up in contracts, probation, and HR processes.

6. Focus on Core Business

With a VA handling admin, participant onboarding, rostering or marketing tasks, you and your team can focus on delivering quality services.

Common Tasks Virtual Assistants Handle for NDIS Providers

Our agency supports providers with:

• Participant onboarding and service agreements
  

• Timesheet and payroll preparation
  

• Rostering and shift confirmations
  

• Compliance tracking and audit preparation
  

• Social media management and content creation
  

• CRM and system automation
  

• Email and diary management
  

These are the same tasks many providers hire employees for, but with a VA you gain flexibility, speed and industry know how.

Comparing Virtual Assistants and In-House Employees

Vanessa’s Perspective

When I scaled my own NDIS business, I learned quickly that time is too precious to waste on endless admin. Hiring in house was costly and created more management work for me.

Bringing in virtual assistants gave me flexibility, industry specific support, and freedom to focus on leadership and growth. That is why I built Virtual Assistant Agency, so other providers can avoid the same headaches and get straight to results.

Is a Virtual Assistant Right for You?

If you are spending hours each week buried in admin, struggling to keep up with compliance, or feeling unsure about adding an employee, a virtual assistant is the smart middle ground.

You gain experienced support without the overheads, HR headaches or long-term risk.

🕒 Book your free 30-minute Discovery Call today
👉 https://info.virtualassistantagency.com.au/discovery-call

Let’s find the right support structure for your NDIS business so you can grow with confidence.